Refund policy

At Ashford Coin Gallery, customer satisfaction is important to us. We proudly stand behind the quality of every collectible coin we offer.

Returns

Ashford Coin Gallery accepts qualifying returns within 30 days after delivery.

Returned items must:

• Be unused and in original condition.
• Remain in their original packaging.
• Include all certificates or documentation, when applicable.
• Include proof of purchase.

Items Not Eligible for Return

Returns cannot be accepted for:

• Opened or unsealed collectible coins.
• Items showing signs of damage or modification.
• Personalized or custom-made products.
• Final sale items.

Damaged or Incorrect Deliveries

If you receive an incorrect or damaged item from Ashford Coin Gallery, notify us within 7 days.

Please provide:

• Your order number.
• Clear photos of the product.
• Photos of the shipping box if damaged.

Our team will review the request and provide an appropriate resolution.

Refunds

Refunds approved by Ashford Coin Gallery will be processed within 5–10 business days after inspection.

Return Shipping Costs

If the return is due to an error by Ashford Coin Gallery, return shipping is covered by us.

Otherwise, customers are responsible for return shipping expenses.

Order Cancellation

Orders may only be canceled before shipment.

After shipping, cancellations are no longer available.

Contact

If you have questions regarding returns, please contact Ashford Coin Gallery customer support at support@ashfordcoingallery.com.

Thank you for shopping with Ashford Coin Gallery.